You can contact us on WhatsApp or call at 8153064680 for order updates, product questions, delivery support, returns, replacements, or any other help.

Our support time is 10:00 AM to 10:00 PM.

You can also email us at firsttinyindia@gmail.com.
For faster support, please keep your order number and registered mobile number ready.

We usually dispatch orders within 2 to 3 business days after confirmation.

After dispatch, delivery normally takes 7 to 10 business days, depending on your location and courier serviceability.

Once your order is shipped, you will receive tracking details through SMS, WhatsApp, email, or website order update.

Yes, FirstTiny delivers across India.

Delivery depends on pin code serviceability by our courier partners such as Delhivery, XpressBees, Blue Dart, or other available logistics partners.

If your pin code is not serviceable, our team will contact you and guide you with the next possible solution.

FirstTiny offers free shipping on orders above ₹699.

For orders below ₹699, a standard shipping charge of ₹80 will apply.

The final shipping charge will be shown clearly at checkout before you place the order.

Yes, Cash on Delivery is available on eligible orders and serviceable pin codes.

COD may depend on your location, courier availability, order value, and previous delivery history.

To avoid delivery issues, please keep the correct address, active mobile number, and COD amount ready when the courier arrives.

Orders once placed are generally not cancellable.

However, if you have placed an order by mistake, you can message us immediately on WhatsApp at 8153064680. If the order has not been processed or dispatched, FirstTiny may consider your request on a case-by-case basis.

Once the order is shipped, cancellation is not possible.

Please contact us within 5 days of delivery on WhatsApp at 8153064680.

To help us resolve your issue faster, please share:

• Order number
• Product photos
• Packaging photos
• Clear issue details
• Unboxing video, if available

Once we verify the issue, we will guide you with the best possible solution such as replacement, return, or refund as per our policy.

Returns and replacements are accepted only within 5 days of delivery and only after approval.

For safety and hygiene reasons, opened, used, washed, damaged, or unpacked products cannot be returned.

Toys, battery-operated toys, games, and opened baby care items are generally non-returnable unless they are received damaged, defective, wrong, or incomplete.

Refunds, if approved, are processed within 5 to 7 business days to the original payment method.