Grievance Redressal Policy

At FirstTiny, we value customer trust and aim to resolve concerns in a fair, timely, and respectful manner.

This Contact & Grievance Redressal Policy explains how customers can contact us for support, complaints, disputes, refunds, delivery issues, product issues, privacy concerns, or other website-related matters.

1. Customer Support Details

For general support, order help, delivery tracking, returns, replacements, refunds, or product queries, contact:

FirstTiny Customer Support
Email: firsttinyindia@gmail.com
Phone / WhatsApp: 8153064680
Support Time: 10:00 AM to 10:00 PM

Business Address:
FirstTiny
Shop No. 2, Aaryan City,
Vandematram Road, Gota,
Ahmedabad, Gujarat

2. Support Channels

Customers may contact FirstTiny through:

  1. WhatsApp
  2. Phone call
  3. Email
  4. Website contact form, if available
  5. Store visit, where applicable

For faster support, WhatsApp is preferred.

3. Information to Include in Complaint

When raising a complaint, please provide:

  1. Full name
  2. Registered mobile number
  3. Order number
  4. Product name
  5. Date of purchase
  6. Date of delivery
  7. Clear description of issue
  8. Photos or videos, if applicable
  9. Invoice or order confirmation
  10. Preferred resolution

Incomplete information may delay resolution.

4. Types of Issues We Handle

This policy covers complaints related to:

  1. Order confirmation
  2. Payment status
  3. Shipping and delivery
  4. Damaged product
  5. Defective product
  6. Wrong product
  7. Missing item
  8. Return or replacement request
  9. Refund delay
  10. COD issue
  11. Website issue
  12. Account issue
  13. Privacy or data concern
  14. Product information query
  15. Store pickup issue
  16. General customer complaint

5. Response Timeline

We aim to acknowledge customer complaints within 48 hours of receiving the complaint.

We aim to resolve complaints within a reasonable time depending on the nature of the issue.

Where possible, we aim to resolve grievances within one month from the date of receipt.

Complex cases, courier investigations, payment gateway issues, product inspection, or supplier verification may take longer.

6. Grievance Officer Details

For unresolved complaints or formal grievances, contact:

Grievance Officer: Miral Patel
Designation: Owner
Email: miralpatel@firsttiny.com
Phone: 8153064680
Address: Shop No. 2, Aaryan City, Vandematram Road, Gota, Ahmedabad, Gujarat

7. Complaint Handling Process

Our complaint process may include:

  1. Receiving the complaint
  2. Acknowledging the complaint
  3. Verifying order details
  4. Reviewing product or service issue
  5. Requesting additional proof, if required
  6. Coordinating with courier/payment/supplier, if needed
  7. Providing resolution options
  8. Closing the complaint after resolution

8. Product Complaint Verification

For product-related complaints, FirstTiny may ask for:

  1. Product photos
  2. Packaging photos
  3. Unboxing video
  4. Invoice/order proof
  5. Damage/defect details
  6. Return of product for inspection

Without sufficient proof, the complaint may not be accepted.

9. Refund or Replacement Complaints

Refund and replacement complaints will be handled according to our Return, Replacement, Exchange & Refund Policy.

Refunds, if approved, will be processed within 5 to 7 business days after approval.

Bank, UPI, payment gateway, or courier delays may be outside FirstTiny’s control.

10. Courier-Related Complaints

For delivery delay, lost shipment, wrong tracking, or failed delivery, FirstTiny may coordinate with the courier partner.

Customers may be asked to wait until the courier partner completes investigation.

11. Privacy-Related Complaints

For privacy, data, account, newsletter, WhatsApp/SMS marketing, analytics, or personal information concerns, customers may contact:

Email: firsttinyindia@gmail.com
Grievance Email: miralpatel@firsttiny.com

Customers may request correction, update, deletion, or marketing opt-out, subject to verification and applicable law.

12. Misuse and False Complaints

FirstTiny reserves the right to reject complaints that are:

  1. False
  2. Fraudulent
  3. Abusive
  4. Repetitive without valid reason
  5. Raised with manipulated proof
  6. Made after policy timelines
  7. Related to customer misuse or damage

FirstTiny may restrict accounts involved in repeated misuse, fake claims, or COD abuse.

13. Store Visit

Customers may visit our store for support during operating hours, but order-related issues should preferably be raised through WhatsApp or email first.

Store Address:
FirstTiny
Shop No. 2, Aaryan City,
Vandematram Road, Gota,
Ahmedabad, Gujarat

14. Final Resolution

FirstTiny will make reasonable efforts to resolve all complaints fairly.

Final resolution may include:

  1. Explanation
  2. Replacement
  3. Refund
  4. Store credit
  5. Courier follow-up
  6. Product guidance
  7. Rejection with reason
  8. Any other suitable resolution

Resolution will depend on the facts of the complaint and applicable policy.

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