1. Who We Are
FirstTiny is a proprietorship business owned by Miral Patel, operating from:
FirstTiny
Shop No. 2, Aaryan City,
Vandematram Road, Gota,
Ahmedabad, Gujarat
Business email: firsttinyindia@gmail.com
Customer support: 8153064680
Website: firsttiny.com
2. Information We Collect
We may collect the following information from you:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Account login details
- Order history
- Payment status
- Customer support communication
- Feedback, reviews, or complaints
Order and Transaction Information
- Products purchased
- Order value
- Payment method
- COD status
- Refund details
- Shipping details
- Courier tracking details
FirstTiny does not store your card number, CVV, UPI PIN, net banking password, or sensitive payment credentials.
Technical and Usage Information
When you use our website, we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on website
- Referral source
- Click behavior
- Cart activity
- Cookie and pixel data
3. How We Collect Information
We collect information when you:
- Create an account
- Place an order
- Subscribe to newsletter
- Contact us on WhatsApp, phone, or email
- Fill any website form
- Leave a review
- Participate in offers or campaigns
- Browse our website
- Click on ads or remarketing campaigns
- Interact with our social media or customer support channels
4. How We Use Your Information
We use your information to:
- Process orders
- Ship products
- Confirm payment
- Provide customer support
- Send order updates
- Handle returns, refunds, replacements, and complaints
- Improve our website and services
- Personalize your shopping experience
- Send newsletters and offers
- Send WhatsApp or SMS updates
- Run remarketing ads
- Prevent fraud or misuse
- Comply with legal obligations
- Maintain business records
5. Marketing Communication
If you provide your email or phone number, we may send you:
- Order updates
- Delivery updates
- Product recommendations
- Offers and promotions
- WhatsApp messages
- SMS alerts
- Newsletter emails
- Festival sale updates
- New launch announcements
You may opt out of promotional communication by contacting us at firsttinyindia@gmail.com or through the unsubscribe option, where available.
Please note that even after opting out of promotional messages, you may still receive transactional messages related to your orders, payments, shipping, refunds, or support requests.
6. Cookies, Analytics, and Tracking
FirstTiny may use cookies, pixels, and similar technologies to improve website experience and marketing performance.
We may use:
- Google Analytics
- Meta Pixel / Facebook Pixel
- Remarketing tools
- Advertising cookies
- Website performance cookies
- Session cookies
- Cart recovery tools
These tools may collect browsing and device information to help us understand website performance and show relevant ads.
For more details, please read our Cookie Policy.
7. Sharing of Information
We may share your information with trusted third parties only when necessary for business operations, such as:
- Courier partners
- Payment gateway providers
- Website hosting providers
- IT service providers
- Marketing and analytics tools
- SMS, email, and WhatsApp service providers
- Customer support tools
- Legal, tax, or compliance advisors
- Government or regulatory authorities, if legally required
We do not sell your personal information to third parties.
8. Payment Information
FirstTiny does not directly store your debit card, credit card, CVV, UPI PIN, or net banking password.
Payments are processed through third-party payment gateway providers. Their own privacy policies and security practices may apply.
9. Children’s Privacy
FirstTiny sells baby and kids products, but the website is intended for use by adults, parents, or legal guardians only.
Children are not allowed to create accounts, place orders, or directly use payment services on our website.
We do not knowingly collect personal data directly from children.
If you believe a child has provided personal information to us, please contact us immediately.
10. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based platform can guarantee absolute security. Customers are responsible for keeping their account login details confidential.
11. Data Retention
We may retain your personal information for as long as necessary to:
- Process orders
- Provide customer support
- Maintain business records
- Comply with legal, tax, and accounting obligations
- Handle disputes
- Prevent fraud
- Improve services
When information is no longer required, we may delete, anonymize, or securely store it as per our internal practices and applicable law.
12. Your Choices and Rights
You may contact us to request:
- Access to your personal information
- Correction of incorrect information
- Update of your account details
- Deletion of your account, where legally possible
- Withdrawal of marketing consent
- Opt-out from newsletters or promotional messages
- Information about how your data is used
Requests may be subject to verification and legal limitations.
13. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking pages, or social media platforms.
FirstTiny is not responsible for the privacy practices or content of third-party websites.
14. Changes to This Privacy Policy
FirstTiny may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date.
Customers are advised to review this Privacy Policy periodically.
15. Contact for Privacy Questions
For privacy-related questions, contact:
Email: firsttinyindia@gmail.com
Phone / WhatsApp: 8153064680
For unresolved privacy or data-related complaints:
Grievance Officer: Miral Patel
Designation: Owner
Email: miralpatel@firsttiny.com
Phone: 8153064680
Address: Shop No. 2, Aaryan City, Vandematram Road, Gota, Ahmedabad, Gujarat